Terms and Conditions

These Terms and Conditions of Service (“Terms and Conditions”) constitute a legally binding agreement between the parties (as defined below) and apply exclusively to services provided by UDS Carship for arranging vehicle transportation services across North America.

These Terms and Conditions may be updated by UDS Carship at any time, with changes becoming effective upon posting on our website.

The most current and governing version of these Terms and Conditions is available on our website.

UDS Carship is bonded and authorized as a property broker by the Federal Motor Carrier Safety Administration (FMCSA) under applicable registration. Unless otherwise agreed upon in writing, all orders are processed as cash on delivery of the vehicle (cash, cashier’s check, or certified check).

1. Definitions

Term	Definition
“Services”	“Services” refer to any additional services requested by the customer and arranged by UDS Carship, either before or after transportation, such as vehicle storage.
“Bill of Lading”	refers to the official shipping document, which may be completed by the customer, the carrier, or another authorized party accepting the shipment. It contains important details such as the vehicle’s condition, weight, and other relevant information. The Bill of Lading may include documents specifically titled as such, as well as other commonly used shipping documents in the industry, such as a delivery receipt, all of which authorize the carrier to accept and transport the shipment..
“Bill to Party”	refers to the person or entity designated in the Bill of Lading to whom UDS Carship will issue the invoice for the shipment.
“Business day”	Monday through Friday, 8:00 AM to 5:00 PM, based on the origin or destination time zone. Excludes weekends and U.S. federally recognized holidays.
“Carrier”	The person or entity selected by UDS Carship to perform the transportation of the shipment using its own equipment and operating authority, and assuming liability as applicable.
“Consignor”	Also known as the shipper, the person or entity from whom the carrier is instructed to pick up the shipment.
“Consignee”	The person or entity listed as the delivery recipient to whom the carrier will deliver the shipment.
“CUSTOMER” or “Shipper”	The individual or entity that contracts with UDS Carship to arrange vehicle transportation, including any party benefiting from the services.
“Customer Shipping Contract”	A legally binding agreement between the customer and UDS Carship. Changes made after completion or failure to complete before the First Available Date (FAD) may result in updated pickup estimates and revised agreements.
“Double booked/booking”	Occurs when a customer books transport with multiple brokers. This can disrupt negotiations, create mistrust with carriers, and lead to increased costs and delays.
“FAD”	The date the customer specifies the vehicle is ready for pickup. The CSC must be completed before this date. If booked on the same day, the pickup window begins the next business day.
“Freight Broker”	A licensed entity responsible for arranging transportation services. Brokers do not transport vehicles but coordinate with carriers to complete shipments.
“Misrepresented vehicle”	A vehicle whose provided details (year, make, model, size, or modifications) do not match its actual specifications.
“Parties”	Includes the customer, consignor, consignee, UDS Carship, and any other individual or entity with an interest in the shipment.
“Person”	Any individual, corporation, LLC, partnership, joint venture, trust, or other legal entity.
“Pickup Window”	Estimated timeframe, typically 1–3 business days after the FAD, during which the carrier is expected to pick up the vehicle. May change due to updates or incomplete documentation.
“Restrictions”	Any customer-imposed conditions affecting pickup or delivery, such as specific times, locations, trailer requirements, documentation needs, or advance notice requirements.
“UDS CarShip”	Refers to UDS Carship, its affiliated entities, and their employees, officers, directors, and agents providing freight brokerage services.
“Shipment” or “Vehicle”	The vehicle or cargo described in the Bill of Lading to be transported by the carrier.
“Shipment details”	Information provided by the customer for transport setup, including pickup and delivery contacts, locations, and disclosure of any personal items in the vehicle.

2. Agreement to Terms and Conditions.

By tendering a shipment to UDS Carship for transportation arrangement, or by engaging our services in any manner, the customer agrees that the Terms and Conditions in effect at the time of booking will apply to the shipment, its transportation by the carrier, and any auxiliary services. These Terms and Conditions cannot be altered by any agent or employee of the parties. In the event of any conflict between these Terms and Conditions and a Bill of Lading or other shipping documents, these Terms and Conditions shall prevail. Furthermore, unless there is a conflicting written agreement (excluding a Bill of Lading or shipping document), these Terms and Conditions shall override any prior oral agreements, representations, or understandings between the parties. If there is any conflict between these Terms and Conditions and the carrier’s General Rules Tariff, these Terms and Conditions shall govern.

3. Quotations.

As outlined in the Customer Shipping Contract (CSC) between the customer and UDS Carship, all tariff quotations for freight or related charges are valid for seven (7) calendar days. Customers understand that these quotes are cost estimates based on carrier market pricing at the time they are provided and rely on the information submitted by the customer. Final pricing may vary depending on factors such as vehicle weight, make, model, condition, dimensions, number of vehicles, and other unforeseen circumstances beyond the control of UDS Carship, including carrier availability. Customers acknowledge that updated tariff quotations may be issued due to changes in market demand and carrier pricing. Acceptance of any revised quote remains at the customer’s discretion.

4. Customer’s Warranty

Vehicle Preparation & Post-Transport ConditionsCustomer Responsibilities & Compliance The customer warrants that each shipment is accurately described on the Bill of Lading or related shipping documents and, unless otherwise noted, is in good condition. The customer also agrees to comply with all applicable laws and regulations, including customs, import/export, and hazardous materials laws, and must provide all necessary documentation.
- Preparation of Vehicle for TransportThe customer is responsible for properly preparing the vehicle for transport by removing all loose parts and fragile accessories, including low-hanging spoilers. The customer agrees to defend, indemnify, and hold UDS Carship and the carrier harmless from any claims, damages, or losses resulting from parts becoming loose or detached during transport.
- Removal of RacksAll non-permanent exterior items, including luggage racks and similar attachments, must be removed prior to transportation.
- Vehicle Condition RequirementsVehicles must be in operable condition unless otherwise disclosed, with no more than a half tank and no less than a quarter tank of fuel at the time of pickup.
- Alarm SystemsAll vehicle alarm systems must be disabled or proper instructions provided. If an alarm activates and cannot be turned off, the carrier may disable it by any means necessary. UDS Carship and the carrier are not liable for any resulting damage.
- Personal PropertyAll personal belongings must be removed from the vehicle unless disclosed and approved in advance. UDS Carship and the carrier are not responsible for any personal items left in the vehicle. Any undisclosed items remain at the customer’s risk, and the customer agrees to indemnify UDS Carship and the carrier against related claims. Carrier insurance may not cover personal items.
- Oversized or Inoperable VehiclesAdditional charges may apply for oversized or inoperable vehicles. The customer must disclose this information prior to pickup. Failure to do so may result in additional fees, payable directly to the carrier before transport.
- Pre-Transport InspectionBefore transport, the carrier and customer will inspect the vehicle and document its condition on the Bill of Lading. Both parties must sign this report, and the customer will receive a copy. Carrier responsibility begins after this inspection is completed.
- Delivery & Post-Transport InspectionThe customer or their authorized representative must be present at delivery. A final inspection will be conducted, and both parties will sign the Bill of Lading. Signing without noting damage confirms the vehicle was received in good condition. Carrier responsibility ends upon signature.
- Toll Charges UDS Car-ship and the carrier are not responsible for toll charges incurred during transport. Customers must remove or deactivate toll devices before shipment and agree to hold UDS Car-ship and the carrier harmless from any related charges.

5. Independent Contractors

It is understood that UDS Carship operates as an independent contractor and is not an agent of either the carrier or the customer. The customer does not exercise or retain any control or supervision over UDS Carship, its operations, employees, or contracted carriers. Likewise, UDS Carship does not control or supervise the carrier, its operations, or its employees. Additionally, UDS Carship does not exercise any control or supervision over the customer or the customer’s operations or personnel.

6. Waiver

The failure of either party to enforce any provision of these Terms and Conditions, or to exercise any right or privilege, shall not be considered a waiver of such provision, right, or privilege. Any waiver of a breach shall not be interpreted as a waiver of future breaches, and all Terms and Conditions shall remain in full force and effect as if no waiver or delay had occurred.

7. Back Solicitation

The customer agrees not to directly solicit or engage any motor carrier introduced through UDS Carship’s services. If the customer violates this provision, UDS Carship will be entitled to reasonable damages, calculated as a commission of fifteen percent (15%) of the gross revenue generated from shipments assigned to that carrier by the customer for a period of fifteen (15) months. The customer further agrees that any breach of this provision may entitle UDS Carship to seek injunctive relief in a court of competent jurisdiction, at its discretion.

8. Terms of Payment; Deposit

Deposit Requirements
A deposit is due when a carrier is dispatched to pick up the vehicle (excluding Hawaii shipments). By signing the Customer Shipping Contract (CSC), the customer authorizes UDS Carship to verify their credit or debit card.For orders of $2,299 or more, payment must be made via ACH, wire transfer, or Zelle.
The customer authorizes UDS Carship to charge a one-time cancellation fee of $149 to the customer’s credit or debit card at the time of cancellation when one or more of the following conditions apply:
- Customer cancels without sending a written cancellation notice to [email protected].
- Cancellation occurs before the estimated pickup window expires
- Cancellation occurs for a transport that is double-booked with other broker companies
- Cancellation occurs due to misrepresented vehicle details or inaccurate shipment information provided in the Customer Shipping Contract (CSC)
- Cancellation occurs due to customer-imposed restrictions or payment issues that delay or prevent pickup within the estimated window
- Cancellation occurs due to delays caused by customer-requested changes to the completed Customer Shipping Contract (CSC) or failure to complete the CSC

Any non-refundable deposits may be applied toward a new shipment within six (6) months from the date the original order was canceled. UDS Carship reserves the right to cancel any order at its sole discretion.

Additional fees may apply in accordance with our Dispute and Collections Policy.

Past-due invoices may incur a service charge on the outstanding balance at the lesser of (i) two percent (2%) per month or (ii) the maximum rate permitted by applicable law. This charge is not a substitute for timely payment. If an account becomes delinquent, future services may be declined and the account may be referred for collection.The customer agrees to pay all related costs, including reasonable collection fees, attorney’s fees, and any expenses incurred in enforcing these obligations.The customer is responsible for all charges associated with their shipment, including but not limited to transportation costs, fuel charges, accessorial fees, post-shipment adjustments issued by the carrier, duties, customs assessments, governmental penalties, taxes, and any applicable legal costs.The customer also agrees to pay any convenience fees applied by UDS Carship for payments made via credit card or other electronic payment methods.
UDS Carship shall have a lien on the shipment for all amounts due, including charges related to the current shipment or any other outstanding balances owed by the customer.UDS Carship reserves the right to revise or adjust the original quoted price, or issue a revised invoice, if the initial quote was based on incorrect or incomplete information provided at the time of booking, or if additional services are required or authorized. This includes, without limitation, situations where the vehicle is inoperable, modified, oversized, or differs from the description provided.UDS Carship and the carrier reserve the right, at their sole discretion, to refuse any shipment at any time.Unless otherwise agreed in writing, brokers arranging shipments on behalf of clients shall be jointly and severally liable for all applicable charges related to such shipments.
Refund PolicyUDS Carship will issue a refund of payments made by the customer under the following conditions:
- Written cancellation is received before pickup, after the estimated pickup window has expired, excluding delays caused by customer-imposed restrictions.
- Written cancellation is received before pickup due to an increase in the quoted tariff as outlined in the Customer Shipping Contract (CSC)
- UDS Carship exercises its right to cancel the order at its discretion

As per our cancellation policy, fees may be applicable, cancellation requests must be submitted in writing to: [email protected], phone or LiveChat requests will not be accepted.

9. Hawaii Shipments

Full payment is required at the time of order placement. The customer authorizes UDS Carship to negotiate and enter into agreements with the designated ocean freight carrier (typically Matson or Pasha) responsible for transporting the shipment.These agreements may include provisions that limit the carrier’s liability for loss or damage to the shipment. The customer acknowledges and agrees to be bound by any such liability limitations imposed by the ocean carrier.
The customer understands and agrees that ocean transportation is governed by the ocean carrier’s Terms and Conditions, including the Ocean Bill of Lading (OBOL), tariffs, and rate schedules, which may include limited liability coverage for loss or damages.
The customer acknowledges that ocean transportation is governed by the Carriage of Goods by Sea Act (46 U.S.C. §30701), which limits the ocean carrier’s liability for loss or damages. Any claims related to damage during ocean transport must be submitted directly to the ocean carrier.

12. Indemnity.

The customer, consignor, and consignee shall be jointly and severally liable for all unpaid charges related to the shipment under these Terms and Conditions. They agree to pay or indemnify UDS Carship for any claims, fines, penalties, damages, or additional costs incurred, including but not limited to storage, handling, re-consignment, or return of the shipment, resulting from any violation of these Terms and Conditions or any default by the customer, consignor, or consignee.

13. Limitations of Liability and Claims.

UDS Carship operates solely as a freight broker and is not a motor carrier. UDS Carship does not transport or deliver shipments but is responsible only for arranging transportation with properly authorized motor carriers.

The customer acknowledges that damage claims against motor carriers are governed by federal law, specifically the Carmack Amendment (49 U.S.C. §14706). As a broker, UDS Carship does not take possession of shipments and is not liable for any cargo or freight claims. UDS Carship is not responsible for insurance issuance, claim approvals or denials, or claim payments.

The customer’s sole remedy for loss or damage claims is against the motor carrier. The carrier’s liability and any limitations are determined by the carrier’s Rules Tariff and/or agreements with UDS Carship, which the customer agrees to accept. Carrier insurance details can be provided upon request.

Customers also acknowledge that standard cargo insurance may exclude certain types of damage, including but not limited to:

Mechanical or electrical issues not caused by transport
Undercarriage damage not visible during inspection
Pre-existing damage or loose parts
Interior damage or personal belongings
Toll-related charges
Events beyond control such as natural disasters or acts of terrorism

- Damage / Freight Claims: UDS Carship may assist in facilitating the resolution of freight claims; however, it holds no responsibility or liability for any such claims, and any involvement shall not be considered a waiver of its full defense against them. The carrier is solely responsible for handling, approving, denying, or resolving all freight claims. Customers are encouraged to report claims promptly to UDS Carship to help ensure timely coordination with the carrier. If damage is visible at delivery, it must be clearly noted on the Bill of Lading or delivery receipt at the time of acceptance. In cases of concealed damage, the customer or consignee must notify UDS Carship within 24 hours of delivery. Upon notice of a claim, UDS Carship, the carrier, or the carrier’s insurer reserves the right to inspect the vehicle at the delivery location. Filing a claim does not relieve the customer of the obligation to pay all freight charges, and payment is required before the carrier will process any claim. Customers may not offset claims or other amounts against freight charges owed to UDS Carship or the carrier. UDS Carship reserves the right to offset any amounts owed to the customer against outstanding charges. If UDS Carship pays a claim at its sole discretion, the customer agrees to assign all rights and interests in that claim to UDS Carship for subrogation purposes. Failure to provide timely notice of damage or to allow inspection as required may result in denial of the claim, and all parties involved are responsible for taking reasonable steps to minimize damages whenever possible.
- No Liability for Damage to Vehicle: As a freight broker, UDS Carship assumes no liability for any loss, delay, or damage to the shipment. The customer’s sole remedy for loss, non-delivery, or damage to the vehicle lies with the carrier. UDS Carship is not responsible for any loss, damage, delayed delivery, non-delivery, or consequential damages resulting from the actions, omissions, or defaults of the carrier, the customer, or any other party with an interest in the shipment, nor for issues arising from the nature or condition of the vehicle itself. Additionally, neither UDS Carship nor the carrier provides compensation for loss of use of the vehicle, rental vehicle expenses, or any related costs due to damage. UDS Carship and the carrier are also not liable for any mechanical or electrical failures of the vehicle or malfunction of its operating components.
- No Consequential Damages: Under no circumstances shall UDS Carship be liable for any special, incidental, consequential, exemplary, or punitive damages, including but not limited to loss of profits, loss of market, loss of income, attorney’s fees, or damages arising from loss, incorrect delivery, property damage, delayed delivery, or failure to attempt delivery, regardless of whether UDS Carship had prior knowledge that such damages or losses might occur.
- Bilateral Contracts. CUSTOMER authorizes UDS Carship to negotiate and enter into contracts with carriers that will perform transportation of CUSTOMER’S freight. Such contracts may include terms that limit the carrier’s liability for loss or damage to CUSTOMER’S freight. CUSTOMER understands and agrees that it will be bound by such limitations of liability.
- Customer Insurance Responsibility: The customer represents and warrants that they maintain adequate insurance or are self-insured to cover any loss or damage to the shipment related to the brokerage services provided by UDS Carship. The customer acknowledges that UDS Carship is not required to provide cargo insurance and is not legally responsible for any loss, damage, or delay. Upon request, UDS Carship will provide information regarding the carrier’s cargo insurance coverage.
- ALL COMMUNICATIONS REGARDING A CLAIM, INCLUDING DISPUTED DEBTS AND INSTRUMENTS TENDERED AS FULL SATISFACTION OF A DEBT ARE TO BE SENT IN WRITING TO UDS Carship at the following address: [address].

14. Forum Selection and Choice of Law.

Governing Law & Jurisdiction: These Terms and Conditions, and any related actions or contracts, shall be governed by and interpreted in accordance with the laws of the State of New York, United States, without regard to its conflict of law provisions. All claims or legal actions must be brought exclusively in a state or federal court located in Suffolk County, New York, and the parties irrevocably consent to the jurisdiction of such courts and waive any objections. Any claims not filed or legal actions not initiated in accordance with these provisions shall be considered waived and will not be honored.

15. Changes to Terms & Conditions.

Customer Agreement & Updates to Terms: The customer agrees to be bound by all Terms and Conditions outlined in any shipping order. UDS Carship reserves the right to update or modify these Terms and Conditions at any time by posting the most current version on its website. Any such updates shall become effective immediately upon posting and will apply to all transactions between UDS Carship and the customer from that date forward.

16. Website Access.

Intellectual Property & Website Use: All ownership, intellectual property, and proprietary rights related to the UDS Carship website remain the exclusive property of UDS Carship. These Terms and Conditions do not transfer any intellectual property rights to the customer. Subject to compliance with these Terms and Conditions and full payment of applicable fees, UDS Carship grants the customer a perpetual, non-exclusive, worldwide, and non-transferable license to use the website strictly for internal purposes. Use of the website by third parties or for providing services to third parties is strictly prohibited, although the customer, its subsidiaries, and affiliates may use the website for their internal business needs. UDS Carship disclaims all warranties of any kind related to the website, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or title. UDS Carship shall not be liable for any direct, indirect, special, or consequential damages, including loss of business or profits. The customer agrees to release, indemnify, and hold UDS Carship harmless from any claims, liabilities, losses, or expenses arising from or related to the customer’s use of the website or any violation of this section.

17. Severability.

If any provision of these Terms and Conditions can be interpreted in more than one way, it shall be interpreted in the manner that makes it valid and enforceable rather than illegal or unenforceable. All provisions shall be interpreted fairly and not strictly against any party. If any provision is found to be invalid, illegal, or unenforceable, it shall be deemed severable and will not affect the validity or enforceability of the remaining provisions, which shall continue in full force and effect.

18. Pick Up and Delivery Times; Delay.

UDS Carship provides estimated pickup and delivery dates; however, these dates are not guaranteed. The customer acknowledges that delays may occur before or during transport due to factors beyond control, including but not limited to driver availability, weather conditions, and road conditions. UDS Carship does not guarantee specific pickup or delivery times and shall not be held liable for any loss or damages resulting from delays of any kind. Additionally, neither UDS Carship nor the carrier is responsible for expenses such as car rentals or accommodations incurred due to delivery delays. Customers should refer to the cancellation policy for information regarding any applicable fees.

19. Confidentiality.

Confidentiality of Pricing Information: All pricing information, whether provided in written or oral form, is considered confidential between the parties. Such information may only be shared with the customer’s employees or agents who have a legitimate need to know for evaluation purposes. Disclosure of pricing details to any third party is strictly prohibited without the prior written consent of the other party.

20. Logo/ Trademark.

Use of Name & Trademarks: The customer shall not use UDS Carship’s name, logo, trademarks, or trade names in any publicity, promotional materials, customer lists, advertising, marketing, or business development activities, whether written or oral, without prior written consent from UDS Carship. Such consent may be granted or withheld at UDS Carship’s sole discretion.

21. Undelivered Freight; Storage.

If a shipment cannot be delivered due to the consignee’s refusal or inability to accept it, inability to locate the consignee, or due to errors or omissions by the consignor, the carrier will make reasonable efforts to notify the consignor and inform them that the shipment has been placed in storage along with the reason.
Undelivered shipments may be stored, and neither UDS Carship nor the carrier shall be liable for any associated storage fees. The customer is responsible for paying all storage charges prior to retrieving the vehicle. If re-delivery is required, the customer will also be responsible for any accrued storage fees as well as all additional freight charges related to the re-delivery.

22. Disputes and Collections

Chargebacks & Disputes: Any credit card dispute or chargeback, whether related to services rendered or applicable cancellation fees, will be reviewed in accordance with these Terms and Conditions. If a dispute is escalated to a collections agency, additional fees may apply, potentially increasing the total amount owed beyond the original disputed amount. UDS Carship reserves the right to assess a $200 fraudulent chargeback fee for any chargeback or dispute submitted by the customer or cardholder.

23. UDS Carship Transport Best Price Guarantee

This clause clearly outlines the terms of the guarantee and any exclusions that apply.

This clause outlines the terms and applicable exclusions of our Best Price Guarantee. At UDS Carship, we are committed to delivering exceptional service at competitive rates and stand behind our pricing with confidence.
If a customer finds a lower price from a reputable competitor for the same auto transport service within 24 hours of booking, UDS Carship will review the offer and determine whether it can match or beat the price.
If a customer finds a lower price from a reputable competitor for the same auto transport service within 24 hours of booking, UDS Carship will review the offer and determine whether it can match or beat the price.
Exclusions: This Best Price Guarantee does not apply to special promotions or rates available through third-party sites. Additionally, the Guarantee is not valid in cases of pricing errors or clear typographical errors, or double booked or misrepresented transports.

Upon successful verification, the booking will be adjusted to reflect the matched rate. This guarantee does not apply to special promotions, third-party offers, pricing errors, typographical mistakes, or shipments that are double-booked or misrepresented. UDS Carship reserves the right to modify or discontinue this guarantee at any time without prior notice.

24. UDS Carship Transport Guaranteed Pickup Service

Guaranteed Pickup Service: UDS Carship offers a Guaranteed Pickup Service designed to provide customers with added certainty and peace of mind for their auto transport needs. This service ensures that the vehicle will be picked up within the agreed-upon timeframe specified at the time of booking.
Eligibility: The Guaranteed Pickup Service is available only for select routes and vehicle types and must be specifically requested by the customer at the time of booking. Customers acknowledge that this is a premium service and that an additional fee will apply on top of the standard auto transport cost.
Scheduling: Customers who select the Guaranteed Pickup Service must provide accurate and complete details, including the pickup location, vehicle information, and preferred pickup date. UDS Carship will review the information, confirm the booking, and provide a Guaranteed Pickup Date.
Pickup Guarantee: UDS Carship guarantees that your vehicle will be picked up on the confirmed Guaranteed Pickup Date. In the rare event that this commitment cannot be met due to unforeseen circumstances such as severe weather, road closures, or mechanical issues, UDS Carship will promptly communicate updates and make every effort to reschedule the pickup at the earliest possible availability.
Customer Responsibilities: Customers are responsible for ensuring that the vehicle is properly prepared for transport and readily accessible to the assigned carrier at the agreed-upon time and location. Any changes to pickup details must be communicated to UDS Carship at least 48 hours prior to the confirmed Guaranteed Pickup Date.
Exclusions:The Guaranteed Pickup Service does not apply to delays caused by customer unavailability, inaccurate or incomplete information provided by the customer, force majeure events such as severe weather, road closures, mechanical failures, or any other circumstances beyond the reasonable control of UDS Carship or the carrier. In such cases, where neither UDS Carship nor the motor carrier is at fault, the original Customer Shipping Contract pricing will remain unchanged, and UDS Carship will make every effort to reschedule the pickup at the earliest available opportunity.n.

25. Electronic Communications

By selecting the consent option on our website, you agree to receive communications from UDS Carship electronically, including emails, text messages, ringless voicemails, mobile push notifications, live broadcast notices, and other forms of messaging, as outlined in our Privacy Policy. When you communicate with us via email, text, or other digital methods from your desktop or mobile device, you acknowledge and consent to receiving responses through these and other communication channels. You may retain copies of all communications for your records. You further agree that all agreements, notices, disclosures, and other communications provided electronically through our website, applications, or other digital platforms satisfy any legal requirement that such communications be in writing.